Course outcomes:

• Recognise where problems really lie; in poor communication – not people
• Define the different types of conflicts that can arise and develop effective strategies for dealing with them
• Preserve long term relationships and avoid conflicts from arising in the future
• Easy to understand printed formats are included that give participants powerful tools to deal with disagreements in the most appropriate way

Disagreements arise in any environment and conflict is a natural part of daily life. It is often healthy and can create growth in an organisation – so long as it is managed correctly and used positively. When conflicting ideas arise, people feel threatened, relationships fail and the environment becomes tense and difficult to tolerate. Blame and disillusionment occur and potential solutions are difficult to find