Course outcomes:

• How to identify the signs and deal with of stress in yourself and colleagues
• Techniques to regain a sense of control
• Strategies to manage / evolve through this transition positively
• Reduce stress leave and staff turnover caused by the earthquakes
• Techniques to overcome disturbing thoughts
• Ways to support your colleagues, family and friends
• Methods to regain a sense of normality
• Communication skills
• Techniques to change your mental state and relax easily and quickly
• Methods to strengthen yours and others’ minds for a positive future outlook
• Improve personal and company productivity

Course outcomes:

• Recognise where problems really lie; in poor communication – not people
• Define the different types of conflicts that can arise and develop effective strategies for dealing with them
• Preserve long term relationships and avoid conflicts from arising in the future
• Easy to understand printed formats are included that give participants powerful tools to deal with disagreements in the most appropriate way

Course outcomes:

• Recognise and utilise different communication styles in the most effective ways for team success
• Learn tools and techniques for creating positive relationships. These techniques are both behavioural and linguistic in nature and are easily applied
• Develop an expanded awareness of others’ communication styles and have the ability to create more effective, richer communications
• Better communication results in a more efficient workplace which has an obvious positive impact on your bottom line

Course outcomes:

• Influence client/customer decisions to buy up to 7 seconds before they are made
• Use non-conscious non-verbal influence
• Guide and control conversations
• Embed commands and use other hypnotic language structures
• Create the best conditions to sell and avoid ‘buyer’s remorse’